This Privacy Policy ("Policy") describes how Pharmatia ("we", "us", or "our") collects, uses, stores, and protects your personal information in compliance with the Information Technology Act, 2000 and Consumer Protection Act, 2019. By using our services, you consent to the collection and use of information as outlined in this Policy.
We collect information you provide directly, including: personal details (name, phone, email), prescription information, delivery addresses, payment details processed through Razorpay, medical history relevant to prescriptions, and communication records. We may also collect usage data, device information, and location data for service improvement.
We process your data based on: your consent, contract performance (service delivery), legal obligations (prescription verification, regulatory compliance), and legitimate business interests (service improvement, fraud prevention).
Your information is used to: provide pharmacy services, verify prescriptions with healthcare providers, process payments securely, arrange deliveries, communicate about orders, ensure regulatory compliance, improve our services, and respond to your inquiries. Aggregated anonymized data may be used for business analysis.
We do not sell your personal information. Information may be shared with: licensed pharmacies for dispensing, logistics partners for delivery, payment gateways for processing, healthcare providers for prescription verification, and government authorities as required by law. All partners are bound by confidentiality agreements.
Prescription and health information is treated with strict confidentiality under medical privacy standards. This information is only used for dispensing medications and may be shared with prescribing physicians for verification. We comply with healthcare data protection requirements under applicable Indian laws.
Payment information is processed through PCI DSS compliant gateways (Razorpay). We do not store complete payment details on our servers. All payment data is encrypted using industry-standard SSL/TLS protocols and handled according to RBI guidelines for digital payments.
We implement reasonable security practices including: SSL encryption, secure servers, regular security audits, access controls, employee training, and incident response procedures as required by the Information Technology Act, 2000. However, no method of transmission over the internet is 100% secure.
Personal information is retained only as long as necessary for service provision and legal compliance. Order records and prescriptions are retained for 5 years as required by Drugs and Cosmetics Act. Payment data retention follows PCI DSS requirements. You may request data deletion subject to legal obligations.
We use cookies and similar technologies to enhance user experience, remember preferences, and analyze usage patterns. You can control cookie settings through your browser. We do not use cookies for behavioral advertising without consent.
Under the Consumer Protection Act, 2019 and Information Technology Act, 2000, you have rights to: access your data, correct inaccuracies, data portability, restrict processing, object to processing, and request deletion. Contact our grievance officer to exercise these rights. We will respond within 30 days.
Your data may be transferred to servers in India or other countries for processing. We ensure appropriate safeguards including standard contractual clauses and adequacy decisions where applicable. Cross-border transfers comply with Indian data protection laws.
Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information immediately.
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
In case of a data breach affecting your personal information, we will notify you within 72 hours as required by applicable laws. We will also report to relevant authorities and take corrective measures.
For privacy-related complaints, contact our Grievance Officer. We are committed to resolving privacy concerns within the timelines prescribed by the Consumer Protection Act, 2019.
We may update this Policy to comply with changing laws and business practices. Material changes will be notified through our platform and via email. Continued use of our services constitutes acceptance of the updated Policy.
For privacy inquiries or to exercise your rights, contact us at +91 80781 10050 or pharmatiaretail@gmail.com. We are committed to protecting your privacy rights.